Call: +31 (0)599 613237. Our sales team will be happy to listen to you
Chat directly with our sales team (when it is busy, you may have to wait in the queue for a few minutes.)
Add +31 599 613 237 to your WhatsApp and start a conversation
Go to https://m.me/reclycar and send a message
Mail your question or remark to: verkoop@reclycar.com
You have the right to cancel your order within 14 days of receipt without giving any reason. After cancellation, you have another 14 days to return your product. The full order amount, including shipping costs, will then be refunded to you. Only the costs of returning the product from your home to the webshop are at your own expense. If you exercise your right of withdrawal, the product must be returned to the seller with all supplied accessories and – if reasonably possible – in its original condition and packaging. To exercise this right, you can simply use our online return and withdrawal portal:
Through this portal you can look up your order, register your return, receive the corresponding return instructions and follow the status of your return.
When you exercise your right of withdrawal through our online portal, you will receive an electronic confirmation of your notification.
You can also use the model withdrawal form, which is included as an appendix to the general terms and conditions.
Return address
De Boer Auto Onderdelen B.V. / Reclycar
Industriestraat 22
9502 EJ Stadskanaal
The Netherlands
It can always happen that something does not go entirely as planned. We advise you to report complaints to us first by sending an e-mail to verkoop@reclycar.com. If this does not lead to a solution, you can submit your dispute for mediation through WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
As standard, the items you order are shipped the same day. We make sure your order is properly packed and shipped. Most packages are shipped by DHL and VOS courier service, depending on the size and weight of the shipment.
In addition to delivery to your home address (invoice address), within the Netherlands we can also have the package delivered to any address you want (for the Wadden Islands this may cause a delay), so you can also have your order delivered to your work, friends or family and enjoy your new purchase sooner!
If provided by the carrier, Reclycar will send you a Track & Trace code by e-mail, so you can follow your shipment all the way to your front door.
If an ordered item is not available from stock immediately, we will inform you about the expected delivery time.
Reclycar has been set up with the greatest possible care, so you can shop and pay online easily and safely. You can choose from the following 6 payment options:
- iDEAL / Wero
- PayPal
- Bank transfer
- Bancontact
- Credit card
- Belfius Direct Net
With iDEAL you pay easily, quickly and safely through your own bank. You pay directly in your trusted banking environment or banking app. The payment is processed immediately, so we can handle your order quickly.
With PayPal you pay easily and safely online, without sharing your payment details with us. Log in to your PayPal account and confirm the payment. This way you pay quickly and in a familiar way.
Would you rather pay by bank transfer? Then you can transfer the amount to our bank account yourself. As soon as we have received the payment, we will process your order. Please take into account a possibly longer processing time.
Bancontact is one of the best-known payment methods in Belgium. You pay easily and safely through your own banking environment or the Bancontact app. The payment is confirmed immediately, so your order can be processed quickly.
With a credit card you pay easily and safely online. We accept payments with the credit card brands shown at checkout. Once the payment has been approved, we can process your order immediately.
With Belfius you pay easily and safely through the trusted online banking environment of Belfius. You confirm the payment through the Belfius app or Belfius Direct Net. The payment is processed immediately, so your order can be handled quickly.
English
Nederlands
Deutsch
Français
Español
Polski